Boostluminous ("we", "us", "our") operates boostluminous.world and provides digital wellbeing consultancy services. This policy explains how we collect, use, disclose, and protect personal information under the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable international standards where relevant.
1. Data controller
Boostluminous
1815 Currumbin Creek Rd, Currumbin Valley QLD 4223, Australia
Email: contact@boostluminous.world
Phone: +61 1800 074 157
2. Personal data we collect
We may collect the following categories of personal data:
- Identity and contact data: name, email address, phone number, organisation name
- Communication data: messages you send via our contact form or email
- Technical data: IP address, browser type, device information, pages visited, and referral source
- Cookie and preference data: choices you make in our cookie consent tool
3. How we collect data
We collect data when you submit our contact form, email or call us, browse our website, or adjust cookie settings. Technical data may be collected automatically through cookies and similar technologies where you have consented.
4. Purposes and legal bases
We process personal information to respond to enquiries, deliver consultancy services, improve our website, comply with legal obligations, and send service communications. Marketing communications are sent only where permitted by the Spam Act 2003 (Cth), and include an unsubscribe method.
5. Data retention
Contact form submissions and correspondence are retained for up to 24 months unless a longer period is required for contractual, accounting, or legal purposes. Technical logs are retained for up to 12 months. Cookie preferences are stored locally in your browser until you clear them.
6. Data sharing
We do not sell personal data. We may share data with trusted service providers (hosting, email delivery, analytics where consented) bound by confidentiality and data-processing agreements. We may disclose data when required by law or to protect our rights.
7. International transfers
Where data is transferred outside the European Economic Area or Australia, we implement appropriate safeguards such as standard contractual clauses or equivalent mechanisms.
8. Security
We apply technical and organisational measures including encrypted connections (HTTPS), access controls, staff training, and regular review of our data-handling practices. No method of transmission over the internet is completely secure.
9. Your rights
You may request access to, and correction of, your personal information. You may also ask questions about how we handle your data or withdraw consent where processing relies on consent. To make a request, email contact@boostluminous.world.
10. Complaints
If you believe we have breached privacy law, contact us first so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Children
Our services are directed at organisations and professionals. We do not knowingly collect data from individuals under 16.
12. Changes
We may update this policy from time to time. The revised version will be posted on this page with an updated date.