We are committed to handling complaints fairly, promptly, and respectfully.
1. How to lodge a complaint
Email your complaint to contact@boostluminous.world with relevant dates, context, and preferred resolution.
2. Our response timeframe
We acknowledge complaints within 5 business days and aim to provide a substantive response within 20 business days.
3. Escalation
If you are not satisfied with our response, you may request internal escalation. For privacy complaints, you may also contact the Office of the Australian Information Commissioner (OAIC).
4. Records and privacy
We keep complaint records for quality, legal, and compliance purposes, and handle related personal information under our Privacy Policy.